cipit Casino & Sportsbook Terms
We at cipit operate an online entertainment platform offering football markets, live-dealer tables, slot games, and esports coverage, available only where local law permits. Our service is built on clear terms that protect both our users and the integrity of our operations.
This document sets out the conditions under which we provide access to cipit, how we handle your account data, and what you can expect from our support and withdrawal processes. When you open an account with us, you agree to these terms in full.
Our commitment is to operate transparently — from account verification through KYC checks, to deposit confirmation via methods like DANA and e-wallet Virtual Account, to withdrawal review windows. Every transaction on cipit is logged and auditable, and every user relationship is governed by the same standards.
Account Opening and User Eligibility
To join cipit, you must be of legal age in your jurisdiction and provide accurate personal information. Our policy requires every new account to complete KYC verification before any deposit is allowed. This means uploading a valid identity document — passport, national ID, or driver's licence — and confirming your residential address through a utility bill or bank statement.
We undertake to process KYC submissions within standard timeframes and notify you of approval or any required corrections. If we cannot verify your identity, we will explain why and offer a window to resubmit. Our support team responds to verification queries within 24 hours where possible.
Our services are available only where applicable law permits. If you access cipit from a jurisdiction where online gaming is prohibited, we reserve the right to suspend or close your account. You are responsible for confirming that your use complies with your own local laws.
Deposits, Withdrawals and Account Funds
We accept deposits via multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfers (e-wallet, mobile banking, local payment, online payment). When you initiate a deposit, our system logs the transaction and matches it to your account within minutes. If a deposit does not appear, we maintain a record and can investigate the transaction with the payment provider.
Withdrawal requests are reviewed according to our standard policy. We verify that your account balance is correct, that no active disputes or bonus-unlock conditions prevent the withdrawal, and that your withdrawal method is registered and validated under your name. Most withdrawals are processed within 24–48 hours of approval, though some may take longer depending on your bank's processing window.
If your withdrawal is delayed or rejected, we notify you of the reason and the steps you can take. Common reasons include incomplete KYC verification, a mismatch between your withdrawal account and your deposit account, or a pending bonus rollover. We do not charge withdrawal fees, and any delays caused by our systems are our responsibility to resolve.
Bonus Terms and Conditions
From time to time, we offer welcome bonuses or promotional incentives to new and existing users. Each bonus is subject to terms that we display at the time of the offer — for example, a minimum deposit requirement, a rollover condition (the number of times you must play through the bonus before withdrawing it), or eligibility restrictions.
We enforce bonus terms consistently. If you meet the conditions, the bonus is credited and available for withdrawal. If you do not, the bonus remains locked or is forfeited. We do not apply hidden rollover multipliers or move bonus eligibility goalposts after the fact. Our customer support can confirm your bonus status and remaining rollover balance at any time.
Dispute Resolution and Account Recovery
If you believe there is an error in your account — a missing deposit, an incorrect balance, or an unauthorized transaction — contact our support team with your account number and transaction details. We investigate disputes within 48 hours and respond with findings and any corrective action.
If you forget your password, we offer secure account recovery via email or SMS verification. Once you confirm your identity, we issue a temporary password and guide you through resetting your credentials. We do not hold unencrypted passwords and do not share account access with third parties.
Data Handling and Privacy
Our privacy policy, available on cipit, covers how we collect, store, and use your personal data. In summary: we collect only the information necessary to operate your account, verify your identity, process deposits and withdrawals, and comply with applicable law. We do not sell your data to third parties or use it for marketing without your consent.
Every transaction on our platform is logged with timestamps, amounts, and outcomes. This audit trail is kept secure and reviewed only when you request account history, when you query a transaction, or when we investigate a dispute. Our infrastructure uses standard encryption and access controls.
If you close your cipit account, we retain your transaction history and verification documents for the period required by law, then securely delete them unless you request otherwise.
Service Availability and Liability
We maintain our platform 24 hours a day. Occasional maintenance windows or technical issues may cause brief interruptions. During major holidays — such as Idul Fitri or Idul Adha — we may experience higher traffic. We do not guarantee uninterrupted service, but we work to minimize downtime and notify users of planned maintenance in advance.
Our liability to you is limited to the amount of funds held in your account. We are not liable for indirect losses, lost profits, or damages arising from your use of our platform or your failure to comply with these terms. This limitation applies to all claims, whether based on contract, tort, or statute.
These terms are governed by the law of the jurisdictions in which our services are legally offered. Any dispute arising from these terms or your use of cipit shall be resolved through our internal dispute procedure first, then through binding arbitration if necessary.
Summary of key commitments
- Every account on cipit is verified through KYC before deposit.
- Deposits and withdrawals are logged and auditable; we respond to queries within 24 hours.
- Bonus terms are applied consistently and displayed upfront.
- Your data is encrypted, used only for account operations, and not sold to third parties.
- We resolve disputes impartially and maintain an audit trail for every transaction.
Our terms reflect our operating philosophy: we prioritize service quality, data integrity, and user clarity. If you have questions about any part of this document, our support team can clarify the specifics for your account and your use case.
For the most current version of these terms, visit our website or contact support via the channels listed on cipit. We review and update these terms periodically and will notify existing users of material changes.