cipit Account & Payment FAQ

Yes. We support direct bank transfer deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment. When you initiate a deposit, we generate a unique Virtual Account number for your chosen bank. You transfer funds to that Virtual Account from your own bank account; the deposit is credited within subject to verification once we receive the transfer. For withdrawals, we process bank transfer requests to your registered bank account within 24–48 hours from submission. Bank holidays and weekends may extend processing time. We also support mobile payment methods including online payment, e-wallet, mobile banking, local payment, and online payment for faster processing. Choose your preferred method during checkout.

We review withdrawal requests within 24 hours of submission. Most requests are approved and processed within this window. Once approved, the funds are transferred to your chosen destination (bank account, e-wallet, mobile banking, local payment, or online payment) — bank transfers typically arrive within 24–48 hours, while mobile payment transfers may settle within subject to verification. The final arrival time depends on your bank or payment provider. If your withdrawal is delayed beyond the standard window, check your email for any verification requests, or contact our support team. Withdrawals submitted near a public holiday (such as Idul Fitri or Idul Adha) may take longer due to banking closures.

Demo mode is available for many of our slot games (such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways). In demo mode, you play with virtual credits that have no real value and generate no payouts. Demo play is designed to help you learn game mechanics, rules, and features before playing with real funds. To access demo mode, select a slot game from our catalog and tap Play Demo. Demo sessions have no time limit. Balance does not carry over between demo and real-money accounts. Live-dealer tables and football betting markets do not offer demo mode — these require real deposits to participate.

Our loyalty programme rewards active users on cipit with tier-based benefits. As you wager and accumulate activity points, your account advances through tier levels. Higher tiers unlock perks such as cashback offers, exclusive bonuses during major tournaments (Liga 1, Piala AFF), and priority support response times. Tier status is reviewed monthly. You can view your current tier and earned points in your Account dashboard under Rewards. The tier calculation is based on total wagering activity over the preceding 30 days. Tier status resets if activity falls below the threshold in a given month. Details of tier benefits and point-earning rates are published in your account dashboard.

You can reach our support team via several channels. The fastest method is the in-app chat feature available in your cipit account — our team typically responds within 1–2 hours during business hours. You can also email [email protected] with your account details and a description of your issue; we respond within 24 hours. For urgent account security concerns (such as suspected unauthorized access), use the in-app chat and mark your message as urgent. Our support team handles withdrawals queries, login issues, payment verification, and game rule questions. Response times may extend during peak periods or public holidays. We provide support in English and Indonesian.

cipit operates on a jurisdiction-restricted basis. Our services are available only in territories where local law permits online gaming. We do not offer our services in jurisdictions where gaming activity is prohibited. You are responsible for confirming that access to cipit complies with the laws of your jurisdiction. If you attempt to access from a restricted jurisdiction, your account may be suspended and any balance returned to your registered withdrawal method. For a definitive answer about service availability in your specific location, contact our support team or consult our legal notice page.